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MailerPath controls the workflow lifecycle. You can customize approved settings and testimonial request content.

Definition

The Testimonial Request workflow asks satisfied users to share proof points and customer stories.

When it runs

Trigger:
  • Positive satisfaction or success milestone is recorded.

What you can customize

  • delay_minutes
  • send_time_mode
  • preferred_send_hour and preferred_send_minute
  • priority_score
  • email template content

Workflow group

  • Social proof