Fast Triage Order
- Authentication and permissions
- Input validation and payload shape
- Queue or async processing visibility
- Provider and sender configuration
- Data integrity and lifecycle state
Main Categories
- Authentication and token issues
- Contact import validation issues
- Campaign send blocking or failures
- Event processing delays or failures
- Workflow execution questions
Operational Debug Checklist
- Capture request timestamp and client identifier.
- Capture endpoint path and request body summary.
- Check status from operational views (incoming events, queue, recipient outcomes).
- Confirm preconditions (verified sender domain, subscription state, contact eligibility).
- Reproduce with minimal payload.
Escalate With Context
Include:- endpoint and method
- request id if available
- relevant object IDs (campaign_id, contact_id, incoming_event_id)
- process_error or validation message
- whether issue is intermittent or deterministic