> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade Suggestion Workflow

> Suggest plan upgrades to users with strong fit signals.

MailerPath runs this workflow when upgrade readiness is detected. You can customize approved settings and upgrade messaging.

## Definition

The Upgrade Suggestion workflow recommends higher-value plans or capabilities to qualified users.

## When it runs

Trigger:

* Contact meets upgrade propensity or plan-fit criteria.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Cross-sell