> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Testimonial Request Workflow

> Request testimonials from high-satisfaction users.

MailerPath controls the workflow lifecycle. You can customize approved settings and testimonial request content.

## Definition

The Testimonial Request workflow asks satisfied users to share proof points and customer stories.

## When it runs

Trigger:

* Positive satisfaction or success milestone is recorded.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Social proof