> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Upgrade/Downgrade Workflow

> Guide users through subscription plan changes with clear next steps.

MailerPath controls this plan-change workflow behavior. You can customize approved settings and change-management templates.

## Definition

The Subscription Upgrade/Downgrade workflow supports users during plan transitions.

## When it runs

Trigger:

* Upgrade or downgrade intent and plan-change events are detected.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Renewal