> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-Purchase Follow-Up Workflow

> Follow up after purchase to support adoption and satisfaction.

MailerPath handles this post-purchase follow-up sequence. You can customize approved settings and template content.

## Definition

The Post-Purchase Follow-Up workflow sends support guidance after a purchase to improve outcomes.

## When it runs

Trigger:

* Post-purchase follow-up window opens.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Cross-sell