> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-Event Follow-Up Workflow

> Follow up after key user events to sustain engagement.

MailerPath runs this follow-up workflow after qualifying events. You can customize approved configuration and template content.

## Definition

The Post-Event Follow-Up workflow sends contextual guidance or next steps after a behavioral event.

## When it runs

Trigger:

* Follow-up window opens after a tracked user event.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Event-based