> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Positive Feedback Engagement Workflow

> Extend momentum with users who provide positive feedback.

MailerPath runs this workflow when positive sentiment is detected. You can customize approved settings and engagement content.

## Definition

The Positive Feedback Engagement workflow reinforces positive experiences and encourages advocacy actions.

## When it runs

Trigger:

* Positive feedback signal crosses defined threshold.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Satisfaction