> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Point Balance Reminder Workflow

> Remind users of loyalty points and encourage redemption actions.

MailerPath manages this loyalty reminder flow. You can customize approved settings and point-balance messaging.

## Definition

The Point Balance Reminder workflow notifies users about available points and redemption opportunities.

## When it runs

Trigger:

* Point-balance reminder schedule or threshold condition is reached.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Loyalty