> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Personalized Recommendations Workflow

> Send personalized recommendations based on behavior and segment signals.

MailerPath orchestrates recommendation logic and execution safety. You can customize approved settings and recommendation templates.

## Definition

The Personalized Recommendations workflow sends tailored suggestions to improve engagement and conversion.

## When it runs

Trigger:

* Recommendation eligibility criteria are met for a contact segment.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Customer success