> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Confirmation Workflow

> Send immediate purchase confirmations with order details and next-step clarity.

This workflow confirms successful purchase events and reassures users with clear transactional details.

MailerPath runs the workflow engine and reliability controls for you. You can customize approved timing/priority settings and message templates.

## Definition and business outcome

Use this workflow to build trust after a transaction and reduce post-purchase uncertainty.

Primary outcomes:

* Users receive immediate purchase confirmation.
* Support tickets for order uncertainty are reduced.
* Follow-up lifecycle workflows have cleaner handoff.

## Entry criteria

Trigger event:

* Purchase completion (including subscription purchase where applicable).

Required conditions:

* Valid recipient email.
* Successful payment state.

Recommended send window:

* Immediate.

## Exit criteria

Complete when:

* Confirmation message delivered.

Cancel when:

* Transaction state is reversed before send.
* Recipient is no longer reachable.

## Suppression and conflict rules

* Prevent duplicate order confirmations per transaction ID.
* Prioritize transactional sends in queue.
* MailerPath conflict controls remain system-managed.

## Required configuration fields

Client-configurable fields:

* `delay_minutes` (typically 0)
* `send_time_mode` (typically immediate)
* `priority_score`
* Template customization for receipt/order details

Minimum data:

* Order ID
* Payment status
* Items and totals
* Recipient email

## Message blueprint

1. Purchase confirmation and thank-you.
2. Order summary (items, amount, payment).
3. Delivery/subscription next steps.
4. Support contact path.

CTA examples:

* View your order
* Manage your subscription

## Launch checklist

1. Validate idempotency by transaction ID.
2. Test with successful and failed payment states.
3. Confirm order detail token rendering.

## Metrics and thresholds

* Delivery success target: 99%+
* Duplicate-send rate target: near 0%
* Order-related support ticket reduction trend

## Failure scenarios and fixes

* Duplicate confirmations: enforce transaction-level dedup.
* Missing order details: validate payload mapping before send.

## Workflow group and source

Workflow group:

* Transactional and purchase

Source reference:

* docs/workflow/MailerPath Workflow Details.md