> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback-Based Follow-Up Workflow

> Follow up based on prior feedback outcomes and sentiment.

MailerPath executes this workflow using feedback signal logic. You can customize approved settings and follow-up templates.

## Definition

The Feedback-Based Follow-Up workflow sends targeted follow-ups based on previous survey or feedback responses.

## When it runs

Trigger:

* Feedback score or response pattern meets follow-up criteria.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Satisfaction