> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exclusive Offer Workflow (Win-Back)

> Present time-bound offers to recover inactive users.

MailerPath executes this win-back offer sequence safely. You can customize approved fields and offer content.

## Definition

The Exclusive Offer workflow provides targeted incentives for users in win-back stage.

## When it runs

Trigger:

* Win-back eligibility plus offer campaign criteria are met.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Win-back