> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Churn Feedback Workflow

> Collect feedback from churned users to improve retention strategy.

MailerPath runs churn feedback collection for qualified users. You can customize approved settings and questionnaire copy.

## Definition

The Churn Feedback workflow asks recently churned users why they left.

## When it runs

Trigger:

* Churn or cancellation event is recorded.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Feedback