> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailerpath.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check-In Emails Workflow

> Send periodic check-ins to maintain account health and confidence.

MailerPath handles this customer-success workflow cadence. You can customize approved timing and template settings.

## Definition

The Check-In Emails workflow sends proactive check-ins to keep users supported and on track.

## When it runs

Trigger:

* Scheduled customer-success interval or health checkpoint.

## What you can customize

* delay\_minutes
* send\_time\_mode
* preferred\_send\_hour and preferred\_send\_minute
* priority\_score
* email template content

## Workflow group

* Customer success